Domain 3 – Social Inclusion

June 26, 2003

Domain Specification
Domain Background
Domain Focus
Domain Users
User Objectives, Outputs and Critical Success Factors
eEurope Relevance

See Social Inclusion Good Practice examples in Beep Knowledge Base

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Domain Specification

Domain Background

BEEP will collect European and international best practice on how to narrow the digital divide. The divide may occur on various levels: between different countries and regions, between different demographic groups within a country, e.g. between young and old people, between men and women, between high income and low-income families, between different ethnic groups, but also between large and small companies. The ‘Social Inclusion’ domain of the BEEP project will collect cases relating mainly to those dimensions of the digital divide caused by income, age, gender, ethnicity or ability and develop indicators describing and benchmarking these initiatives.

Domain Focus

Against this general background, this domain focuses more specifically on nine objectives that can be grouped as follows:

  1. Infrastructure objectives:
  1. Target-group specific objectives
  1. Knowledge and awareness related objective

Domain Users

The domain addresses the following groups:

  1. Policy makers: at European level as well as governments at member state level (particularly Ministries of Social Affairs and Ministries of Education), but also regional governments and social partners. They can use the best practice cases in the knowledge base as models for future initiatives.
  2. NGOs: interest groups, associations and social initiatives representing disadvantaged groups whose participation in the information society is at stake.
  3. The Research Community: Researchers and academics (particularly in the socio-economic disciplines), consultants.

Stakeholders also include the ICT industry (e.g. in their role as partners in public-private partnerships, as sponsors of digital equipment for schools, etc), employment agencies, the IST Programme and its projects, organisations for economic development.

User Objectives, Outputs and Critical Success Factors

Objectives

Outputs

CSFs

  1. Reduce internet access costs for households
  • Faster increase of internet penetration in low-income households
  • Higher percentage of digitally literate people in Europe
  • Facilitation of flexible work arrange­ments (part time home-working)
  • Economic viability of tariff models
  • Greater competition in the local access networks (?)
  • Level of competition among ISPs and IAPs
  • Local internet access nodes in all regions
  1. Increase the number of public internet access points
  • Stimulate interest of non-users by increasing ‘visibility’ of the net
  • Affordable internet access for low-income groups
  • Digitisation of public libraries and community centres
  • Active co-operation and public-private partnerships
  • Commitment of local administrations and governments to set up access points
  1. Implementation and usage of digital technologies in schools
  • Improved quality of school education in Europe and thus skills of future workforce
  • New ways of teaching methods directed toward requirements for life-long learning
  • Stimulation of interest of youths in ICTs (as a means of addressing the skills gap in the labour market)
  • More citizens equipped with the skills needed to live and work in the information society
  • Establishment of public-private partnerships
  • Availability of financial resources to purchase equipment (IT, network access)
  • Low cost systems for network maintenance at school
  • Establish and disseminate models for public-private partnerships
  • Promotion of ‘best practices’ how to implement new technologies
  • Implementation of ‘teach the teacher’ programmes (requirement of new pedagogical methodologies/teaching skills)
  • Adapting teacher education curricula to the requirements of the information society
  • Adapt school curricula to enable new ways of learning using ICT
  • Availability of high-quality digital content for education
  1. Create equal digital opportunities for women
  • ICT training and information schemes addressing the special needs of women
  • Improved opportunities for re-employment of women
  • Increased employment rate of women
  • Commitment of public employment offices (e.g. for funding training schemes)
  • Acceptance of the ‘design’ of special programmes in target group
  • Child care provision whilst women are participating in training/programmes
  • Well developed work-family policies, including the provision of sufficient child care places
  1. Improve the computer and internet literacy among elderly people
  • Increased skills basis required for using advanced services such as tele-supported home care
  • Better opportunities to bridge the 'generation gap'
  • Facilitated communication between elderly people and distant relatives
  • Active co-operation with interest groups representing elderly people
  • Co-operation with retirement homes
  • Improvements in ICT usability
  • Affordability of services
  1. Facilitate social inclusion of ethnic minorities and ‘non-nationals’
  • Creation of e-Government services addressing particularly the problems of minorities and non-nationals
  • Creation of ‘virtual communities’ strengthening the ties among cultural/ethnic groups
  • Accompanying measures to facilitate local integration of non-nationals
  • Opportunities for low-cost local language training
  • Motivation of minority group to learn local language
  • Level of internet access and digital literacy within target group(s)
  • High level of local e-democracy
  1. Support people with disabilities using digital technologies
  • Better information about existing solutions, products and services
  • Development of new communication interfaces/improved usability of existing interfaces
  • Improved conditions for social integration of people with special needs
  • Increased employability of people with mobility restrictions
  • Regulatory framework requiring accessibility to tele-matics products and services for persons with disabilities
  • Funding schemes for development of innovative services and user interfaces
  • Affordability of services
  • Establishment and publication of ‘design for all’ standards
  1. Increase the empirical knowledge base about the development and impact of the ‘digital divide’
  • Provision of empirical databases for further R&D activities
  • Provision of policy planning tools to decide on priorities for actions and programmes
  • Provision of policy evaluation tools to assess the progress achieved
  • Definition and wide acceptance of a basic methodological framework (indicators) to define and measure the ‘digital divide’
  • Implementation of this framework by supranational statistical organisations
  • Regular surveys to gather the required data
  • Co-ordination of parallel initiatives directed toward similar objectives
  1. Raise awareness for the importance of further ICT based measures against social exclusion
  • ‘Best practice’ initiatives facilitating replication of these practices in other regions
  • Encouragement of governments and interest groups to provide information society services for citizens
  • Provide specific information focusing on the value added for the target group rather than deliver general messages
  • Define clear objectives for awareness raising campaigns
  • Combine awareness measures with practical proposals for follow-up activities (e.g. opportunities to participate in seminars, initiatives)

eEurope Relevance

Key objective

Action lines

Actions

BEEP domain coverage

  1. A cheaper, faster and secure internet
  • Cheaper and faster internet access
  • Achieve significant reductions in internet access tariffs
  • Social Inclusion domain
  1. Investing in people and skills
  • European youth into the digital age
  • All actions
  • Social Inclusion domain
  1. Investing in people and skills
  • Working in the knowledge based economy
  • Set up public internet access points in public spaces
  • Social Inclusion domain
  1. Investing in people and skills
  • Participation for all in the knowledge-based economy
  • All actions
  • Social Inclusion domain
  1. Investing in people and skills
  • European digital content
 
  • Social Inclusion domain